Returns & Exchanges
At Partsam, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Whether you received the wrong part or simply changed your mind, our goal is to make your exchange or refund process as seamless as possible.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware, accessories, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return label or ship via your preferred carrier, then share the tracking number with us to expedite the processing of your claim.
Inspection and Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing